Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience. Please read our shipping policy carefully before placing your order.
Processing and Shipping Times
- Orders are processed within 3 days (excluding weekends and holidays) after payment is confirmed.
- Once your order is shipped, you will receive a confirmation email with a tracking number.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and the shipping method selected.
- Occasionally, we may offer shipping promotions or deals, which will be clearly stated on our website.
Free Shipping Policy
We only provide free shipping under the following conditions:
- Replacement Products: If we are sending a replacement for a damaged or defective item.
- Incorrect Items: If we shipped the wrong product to you, we will send the correct item free of charge.
Important Notes
- Accuracy of Shipping Information: Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
- Customs and Duties: For international orders, customers are responsible for any customs fees, taxes, or duties that may apply.
- Lost or Delayed Shipments: If your shipment is delayed or lost due to carrier issues, please contact us, and we will work with the carrier to resolve the problem.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at support@yungndum.com