Refund policy

Return Policy

Thank you for your purchase! We strive to ensure your satisfaction, and our return policy is designed to address eligible returns clearly and fairly. Please read the following terms carefully:

Eligibility for Returns

• Accessories and Merchandise:
  • Items in this category can be returned within 7 days of delivery.
  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
• Vinyl Products:
  • All vinyl products are final sale and cannot be returned or exchanged under any circumstances.

Conditions for Returns

• After 7 days, we cannot accept any returns for accessories or merchandise.
• Refunds, replacements, or exchanges for other products are only available upon request and at our discretion.

Restocking Fee

• For eligible returns of accessories and merchandise, a restocking fee of %15 will be deducted from your refund.

Non-Refundable Items

• Shipping fees are non-refundable.
• Any item not meeting the return conditions (e.g., used, damaged, or missing packaging) will not qualify for a refund.

How to Initiate a Return

• Contact us at support@yungndum.com within the 7-day window to request a return authorization.
• Once approved, you will receive instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless otherwise specified.

Refund Process

• Refunds for eligible returns will be issued to the original payment method within 7-10 business days after we receive and inspect the item.

If you have any questions about our policy or need to request a return, please contact us at support@yungndum.com